We're all-in for the Full Fibre Future

When it comes to connectivity, moving on means moving forward.

Let's do it together.

It's no secret that UK Connectivity is undergoing a major evolution. As we collectively move towards the full-fibre future where analogue products are replaced - legacy infrastructure will no longer be needed.

Now, our Exchange Evolution programmes are set to shape a smarter, future-ready network.

Exchange Evolution

Ongoing Programmes

Exchange Evolution is made of three distinct programs, each focused on how we effectively manage our exchange infrastructure.

Exchange Closure

Aligning with Openreach’s long-term strategy for a Single Fibre Network.

Openreach has announced plans to rationalise its network, from 5.5k exchanges to around 1.1k. Our programme aims to evolve our own exchange footprint to meet our customers future connectivity needs.

Exchange Optimisation

Reducing our Openreach footprint for greater space and power efficiency.

We have an opportunity to reduce our environmental impact across our exchange footprint. We will be moving some services & re-grading other services to free up space and power.

All-IP Programme

Closure of PSTN and WLR services in line with the UK deadline of end of Jan 27.

All services that are part of the analogue WLR (Wholesale Line Rental) family will be terminated, as part of the UK-wide move to full fibre. These include standard lines, ISDN 2, ISDN 30, LLU, SLU and SMPF.

Deep Dive

Hear from our Senior Leaders

Chief Operating and Technology Officer, Phil Haslam and Chief Sales and Product Strategy Officer, Paul Smith sit down to explain what our Exchange Evolution programme means for the industry and our partners.

Network

The Timeline

Exchange Evolution

Our Approach

We understand that this is a significant period of change, and we're committed to supporting you every step of the way. It’s crucial that we work together to successfully migrate your customers to future-proof services.

Click below to learn more about each programme:

Exchange Evolution

FAQ

Why are Openreach closing exchanges?

As part of the nationwide move towards full fibre, Openreach has announced their intention to exit exchanges that will no longer be needed to support FTTP, FTTC or Ethernet services. Openreach’s 5,600 exchanges were originally built for the Public Switched Telephone Network (PSTN), but only about 1,000 are now needed for modern fibre services.

Will my customers be affected by the closures?

We will be notifying all affected partners in advance of exchange closures, so you have time to consider the best options for your customers. Please keep an eye out for emails from us, and updates to this page with further details.

What do I need to do to support my customers?

Customers who are currently using legacy technologies will need to be migrated to future-proof products to ensure they continue to benefit from great connectivity services in the future. Please refer to the ‘Our Approach’ sections for further information and details about next steps.

Where can I find more information about my data?

Please refer to the dedicated information and FAQ page about your data here.

Where can I find more information about Product Switching?

Please refer to the dedicated information and FAQ page about product switching here.

Where can I find more information about CNI and Vulnerable Customers?

Please refer to the dedicated information and FAQ page about CNI and Vulnerable customers here.

My question hasn't been answered.

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