Our Approach to Your Data

Having accurate, up-to-date data allows us to ensure a seamless order to full fibre services with minimal disruption. It helps us: 

• Identify and protect vulnerable customers and Critical National Infrastructure (CNI) services, ensuring critical infrastructure is handled with care. 

• Validate service locations and asset ownership, reducing errors and delays. 

• Collaborate effectively with your teams to resolve any discrepancies before orders are placed. 

To support the transition, we will provide a list of assets to partners who request their data for validation. Data can be requested using the online data request form and we will endeavour to provide a response in 5 working days from receipt of the completed form. 

We will be looking at: 

• Asset Lists: Details of services and infrastructure currently active on each exchange. 

• Exchange Information: Specific exchanges where services are located. 

• CNI Services: Where applicable, identification of CNI services. 

This data helps us build a complete picture of your current setup, so we can support you effectively. Whilst we always aim to keep accurate data within our systems it is important that all data is validated by you prior to any further action. Rest assured, we will only share or discuss your data with verified contacts from your organisation.