Exchange Closure Programme
How we're planning to move at pace with the industry
We currently serve our partners through 3,000+ UK exchanges, connecting customers nationwide. Over the past two years, we've piloted and refined our processes, laying a strong foundation for transforming Ethernet and Broadband services.
We have already moved 100,000+ circuits and closed 10 exchanges, consolidating assets and enhancing space and power efficiency.
Our Exchange Closure programme aligns with the UK-wide move to All-IP. To learn more about this, please refer to our All-IP Programme page.
Progress Update
Progress Update
Our Journey So Far
10 exchanges were previously closed to date as part of a simple trial.
Phase 1 - As of the end of March 2026, we have since completed an additional 9 out of 10 pilot exchange closures*.
Phase 2 - For the next stage of Exchange Closures, we will exit from a further 100 low volume exchanges by November 2026.
Future - Our exchange footprint will continue to evolve at pace with the move from copper to full fibre.
*Subject to minor exclusions and a revised timeline for Staines.
Exchange Closure Programme
Exchange Closure Programme
Our Approach
It’s crucial that we work together to successfully migrate your customers to future-proof services. Read below to learn how we’re approaching the following aspects of this transition with you.
Future-ready Products
Future-ready Products
Explore the options
As we begin to retire legacy technologies and services now is the ideal time to understand more about what this means for you, your customers and the solutions available at PXC.
To understand which products are affected by these changes and the alternative solutions available click here.
Exchange Closure
Exchange Closure
FAQ
Why are Openreach closing exchanges?
As part of the nationwide move towards full fibre, Openreach has announced their intention to exit exchanges that will no longer be needed to support FTTP, FTTC or Ethernet services. Openreach’s 5,600 exchanges were originally built for the Public Switched Telephone Network (PSTN), but only about 1,000 are now needed for modern fibre services.
Will my customers be affected by the closures?
We will be notifying all affected partners in advance of exchange closures, so you have time to consider the best options for your customers. Please keep an eye out for emails from us, and updates to this page with further details.
What do I need to do to support my customers?
Customers who are currently using legacy technologies will need to be migrated to future-proof products to ensure they continue to benefit from great connectivity services in the future. Please refer to the ‘Our Approach’ sections for further information and details about next steps.
Where can I find more information about my data?
Please refer to the dedicated information and FAQ page about your data here.
Where can I find more information about Product Switching?
Please refer to the dedicated information and FAQ page about product switching here.
Where can I find more information about CNI and Vulnerable Customers?
Please refer to the dedicated information and FAQ page about CNI and Vulnerable customers here.
My question hasn't been answered.
If you have a specific question that has not been covered here, please click here to complete our form and we'll get back to you as soon as we can.