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Exchange Optimisation

Making way for greater space and energy efficiency.

We have now completed phase 1 of our Exchange Optimisation programme.

This programme reduces the space and power that PXC uses in the Openreach exchanges and moves services to future fibre products. Selected SMPF, EFM, EAD and MPF services are impacted in different ways as we move services within each individual exchange.

This programme will continue through to 2027, but with more volume and continued impact to partners.

Progress Update

Key Dates

Completed

End of November 2025

  • Completion of first batch of MPF Moves (108K Services)

End of March 2026

  • Completion of first batch of SMPF (18K Services)

Coming up

End of July 2026

  • Completion of first batch of EFM (247 Services)

  • Completions of second batch of SMPF (5311 Services)

End of November 2026

  • Completion of second batch of EFM (128 Services)

  • Completion of second batch of SMPF (7699 Services)

To learn more, click here

Impacted Services

Next Steps

As part of the Exchange Optimisation programme, there will be two main streams of activity to ensure services are moved or ceased within specified timelines.

  • Partner-led: For services including SMPF, EFM, and MPF – partners will need to engage with us to transition these services.

  • PXC-led: For services including EAD, FTTP/FTTC, and some MPF services – PXC will take the lead in transitioning partners to suitable alternatives with minimal disruption to your services.

Partner-led Services

Your account management teams will be on hand to support you through your transition of these services.

SMPF

SMPF is a broadband only service and sits on top of a WLR line (voice) service. This service is scheduled to reach end of life at the end of 2026 as part of the All IP programme. However, we have identified several priority cohorts which will be ceased at the beginning of July, unless there is an active order placed to move to another service. For these services, action should be taken to either cease them or migrate them to a strategic product such as SOGEA, FTTP, or MPF immediately. We can provide information about this service when data is requested (online data request form).

We strongly recommend that you take immediate action to migrate these assets to alternative products in order to ensure continuity of service.

Please refer to our FAQs for more information about support and processes.

EFM

Similar to SMPF, this product has been divided into prioritised cohorts. These services must transition to strategic products aligned with the PXC EFM stop-serve already in place. We currently have several offers available to help facilitate this move.

Learn more here

MPF

Where PXC is unable to transfer an MPF connection, it will need to be ceased or migrated to available strategic products such as SOGEA or FTTP.

PXC-led Services

PXC will manage these transitions on your behalf. These changes are primarily network reconfiguration and will result in minimal impact to end customers. No action is required from partners unless we contact you directly, and your account team will be on hand to support you throughout the process.

EAD

During scheduled maintenance windows, PXC will migrate EAD services between comingles within an Exchange. As this occurs entirely within the exchange, there will be no impact on optical distances or CPE. We are planning to complete these changes between July 2026 and February 2027.

MPF

If there are no capacity constraints, PXC will move MPF connections between comingles. We plan to complete this change over the next six months.

Exchange Optimisation

Our Approach

It’s crucial that we work together to successfully migrate your customers to future-proof services. Read below to learn how we’re approaching the following aspects of this transition with you.

Your Data

Product Switching

CNI and Vulnerable Customers

Future-ready Products

Explore the options

As we begin to retire legacy technologies and services now is the ideal time to understand more about what this means for you, your customers and the solutions available at PXC.

To understand which products are affected by these changes and the alternative solutions available click here.

SOGEA

An all-IP ready alternative to FTTC.

Eliminate the need for a PSTN line by using a blend of copper and fibre technology. Ideal for customers transitioning from ASDL and FTTC.

FTTP

Rapid, reliable, diverse.

Full fibre delivered directly to your customer's premise from the exchange. Benefit from a diverse range of bandwidth options and enhanced network reliability.

EoFTTP/EoSOGEA

EoFTTP offers high bandwidth and low latency with the reliability of Ethernet, making it ideal for customers upgrading from standard broadband. While EoSOGEA provides a scalable upgrade path for those moving on from legacy services like EFM or EoFTTC, or enhancing their existing SOGEA connection.

Single Line Voice

Single Line Voice ensures your customers stay connected with a reliable, feature-rich voice service delivered over SOGEA or FTTP Broadband.

Exchange Optimisation

FAQ

Why are Openreach closing exchanges?

As part of the nationwide move towards full fibre, Openreach has announced their intention to exit exchanges that will no longer be needed to support FTTP, FTTC or Ethernet services. Openreach’s 5,600 exchanges were originally built for the Public Switched Telephone Network (PSTN), but only about 1,000 are now needed for modern fibre services.

Will my customers be affected by the closures?

We will be notifying all affected partners in advance of exchange closures, so you have time to consider the best options for your customers. Please keep an eye out for emails from us, and updates to this page with further details.

What do I need to do to support my customers?

Customers who are currently using legacy technologies will need to be migrated to future-proof products to ensure they continue to benefit from great connectivity services in the future. Please refer to the ‘Our Approach’ sections for further information and details about next steps.

Where can I find more information about my data?

Please refer to the dedicated information and FAQ page about your data here.

Where can I find more information about Product Switching?

Please refer to the dedicated information and FAQ page about product switching here.

Where can I find more information about CNI and Vulnerable Customers?

Please refer to the dedicated information and FAQ page about CNI and Vulnerable customers here.

My question hasn't been answered.

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